Frequently Asked Questions

Simple, we’re better and here is why

We don’t use generalist, we use specialist: The strains of beneficial enzyme producing bacteria that we use are all specifically selected for their ability to quickly and effectively digest organics such as urine, feces and vomit.

We are more powerful: Quantitatively, we have yet to test a competitor’s product that contains a higher bacteria count (CFU) than ours on a milliliter per millilitre level. The higher bacteria count the more effective it is.

Where we source from: The bacteria that we use comes from a USDA food grade facility. This ensures purity and consistency so you can expect the same results every time.

Our secret Sause: The proprietary bio-surfactant package that we use aids the bacteria’s performance helping to make its cleaning ability unmatched. 

The beneficial bacteria in every bottle produce enzymes. Enzymes act like scissors when they come into contact with organic material such as urine, feces or vomit. Different enzymes break down different things. They cut the molecular chains into bite size pieces for the bacteria to digest. They convert these organics into H2O (water) and CO2 (carbon dioxide). Almost all stain and odor eliminators work the same way. It is safe and effective way to deal with life's messes.

    General Cleaning Instructions

    Shake vigorously before each use. Always test for color fastness by applying in a hidden area.

    Surface Cleaning

    · Before using, remove as much urine or stain as possible.

    · Apply a liberal amount of Eco Strong directly on the area.

    · Let stand for 5-10 minutes, then blot with a clean cloth and leave to air dry.

    Deep Cleaning

    · Mix 9 parts of product with 1 part warm water. This step activates Eco Strong Stain & Odor Eliminator’s deep cleaning power.

    · Apply liberally, ensuring that the product penetrates the carpet, underlying pad, and/or cushion.

    · Let stand for at least 1-2 hours. Absorb residue out of carpet or cushion using weighted towels.

    · Allow to air dry. Stain and odor should be gone. Older stains and odors may need multiple treatments.

PROFESSIONAL STRENGTH: Our all-natural, 100% biodegradable, pet & people safe formula instantly destroys odors, while our advanced bio-enzyme blend goes to work permanently removing stains left behind by our furry family members.

ERASE STAINS FOR GOOD: We love our dogs, cats, all pets, just not the messes they leave behind. Whether those stains are caused by, urine, feces or vomit, no need to worry - Eco Strong gets them gone!

INSTANTLY ELIMINATE ODORS:  We know making sure your home is always pleasant for everyone in your family and friends is important. Use Eco Strong on any and all surfaces of your home, inside or outside, with the total confidence of knowing that our advanced odor elimination technology is keeping your home smelling fresh and clean!

VERSATILE: Pet accidents happen in many places; on carpets, rugs, hardwood, tile floors, furniture, pet beds, and even your clean laundry!  No problem, our enzyme powered cleaner is tough on stains but gentle on surfaces!

Water, bio-surfactant, enzyme producing bacteria, surfactant, odor counteractant, and essential oil fragrance

It is non-toxic, non-corrosive, non-flammable, and Proposition 65 compliant. 

We recommend that you keep it out of reach of children and do not ingest it. Wash your hands thoroughly after each use. Keep it out of your eyes and/or open sores. If irritation occurs rinse eyes thoroughly with water for several minutes. If irritation persists, seek medical attention.

No, it is Cruelty Free.

Gravity, that's why! The different ingredients will settle out and separate given enough time. Shaking the bottle or jug makes sure that everything is mixed properly. This will help get the most out of every drop!

2 years. Every bottle, jug and pail comes with a small round label with a Julian date. The number refers to the date of manufacturing. Example: 02020 means it was produced on the 20th day of 2020. This means it is best before January 20th 2022.

Ideally not as extreme temperatures can harm the beneficial bacteria. If it does freeze, allow it to thaw at room temperature and shake well before using it again. 

Tile & Grout

Recent or Light Stains & Odors (still wet): Wipe away as much of the urine or stain as possible with a paper towel.  Spray or pour enough on the floor to cover the area.  Leave it for 10 minutes then clean up any remaining residue with a clean paper towel.

Set in or Deep Stains & Odors:  (dried) Wet the area first with warm water. Spray or pour a liberal amount on the area.  Let stand for 1 to 2 hours then clean up any remaining residue. Repeat the process if needed.

 Carpets & Rugs

Recent or Light Stains & Odors: Remove and blot up as much of the urine or stain as possible with a paper towel. Spray or pour a small amount on the to cover the area.  Leave it for 10 minutes then blot up any remaining residue with a clean paper towel.

Set in or Deep Stains & Odors: Wet the area first with warm water. Spray or pour it on the area.  Let stand for 1 to 2 hours then blot up any remaining residue with a clean paper towel. Repeat the process if needed.

Litterboxes

Urine and odors can leach into the plastic of litterboxes over time making them smell even after adding fresh litter.  When cleaning the litterbox, first remove and dispose of the litter. Wet the walls and base of the box with warm water then spray or wipe it down with our product. Leave it to air dry then add new litter.

Wood, Linoleum  & Laminate Flooring

Note: Do not sure on untreated hard wood flooring. 

Recent or Light Stains & Odors: Wipe away as much of the spot as possible with a paper towel.  Spray or pour enough on the floor to cover the spot. Do not use too much as to cause swelling. Leave it for 10 minutes then clean up any remaining residue with a clean paper towel.

Set in or Deep Stains & Odors: We the area first with warm water. Spray or pour it on the spot. Do not use too much as to cause swelling. Let stand for 1 to 2 hours then clean up any remaining residue. Repeat the process if needed.

Couches & Furniture

Note: Take the covers off the cushions if possible and follow the laundry pre-wash instructions below.  Blot up any visible stain that may have gotten into the cushions then spray it and let stand for 10 minutes. Blot up any remaining residue on the cushions with a clean paper towel.

If you cannot take the covers off, apply enough to get down into the cushions where the stains and odors may be.  Blot up any remaining residue after 10 minutes.

Concrete

Sealed Concrete: Wipe away as much of the spot as possible with a paper towel.  Spray or pour enough on the floor to cover the entire spot.  Leave it for 10 minutes then clean up any remaining residue with a clean paper towel.

Unsealed Concrete: The results may vary on unsealed concrete because of how porous it is. The stains and odors are absorbed into the concrete making it more difficult to remove. That said, we have had customers see success treating unsealed concrete. We the area first with warm water. Spray or pour a liberal amount on the spot.  Let stand for 1 to 2 hours then clean up any remaining residue. Repeat the process if needed.

Pet Beds

You can spray or pour a light amount on pet bedding and leave it. It will freshen up pet beds and get rid of any stains caused by accidents.

Artificial Grass

Pour or spray it down on the artificial grass. You can let is sit or rinse it away with a hose after 10 minutes or longer.

Laundry Pre-wash:

For regular laundry, use 1/4 to 1/2 cup.  For heavily soiled items or older stains - pre-treat & let stand 5 - 10 minutes before washing. Always wash in warm, not hot water. DO NOT use bleach.

Leather

We would not recommend using our product on leather. If you do want to try using it on leather we recommend that you test a small area hidden first. Check back in 24 hours to make sure the leather isn’t discolored or dried out before deciding to use it on a visible area.

Drains

Pour 4 to 6 oz. down any smelly drain and run warm water for 5 seconds. Try to avoid using the drain for as long as possible. This will give it time to break down what every is causing the four odors.


Garbage Cans

Spray a liberal amount along the walls of smelly garbage cans and let sit. 

Remove as much urine as possible. The less urine there is, the less you’ll have to deep clean. If the puddle was made on carpet or furniture, we recommend blotting the area with an absorbent paper towel. This won’t get up all of the urine, but it will leave less of it behind for you to have to treat later.  Spray a liberal amount on the spot and let sit for approximately 10 minutes. Blot up any remaining residue. Reapply if needed.  

Upon initial contact the malodor package hold the nasty smell molecules in place preventing them from reaching your nose. This combined with the light fragrance provide instant relief while the beneficial bacteria work to digest the urine, vomit or feces that cause the foul odors thus eliminating them all together.  



This will depend on what you are using it for. A 32 oz. sprayer will be more than enough for cleaning the odd pet accident. If you are housebreaking a pet or dealing with pet markings then a 1 gallon jug is a good place to start.  Pet daycares and groomers will benefit from the cost savings of 5 gallon pails.

Call, text or email us with your application and we would be happy to give you more advise on your specific challange. Don't forget, shipping is free so you can always order more at no extra cost! 

No, the extreme heat will kill the living bacteria rendering it ineffective. We would recommend using it as a pre or post treatment to seam cleaning. 

Animals use urine to mark their territory. The smell alerts other animals to their presence. This is a natural instinct but can be very frustrating to pet owners.  Cleaning the area will make it less interesting to other animals but it will not fully deter them from marking the same spot. This is a behavioral issue that must be dealt with separately. 

Yes, it will work the exact same way on pet and human stains and odors.

A black light is an excellent way of identifying stains and thus pinpointing where a specific odor might be coming from. Urine will appear as a bright glow. You may still see a faint glow under the black light after the stain has visually disapeared. What you are seeing is not the urine, but the now dormant beneficial bacteria that were used to remove the stain its self. After vacuuming the area the glow will fade away. This bacteria is completely harmless to people and pets. 

Orders placed after 2 pm EST take 2 business days to be delivered to you (weekends excluded). We do have next day coverage in some parts of Illinois, Calafornia, Georgia and Penselvania. 

We ship to anywhere in the continental USA.


Yes, your 100% satisfaction is important for us. That's why we offer a money back guarantee. 

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-day return an order since the day item was received.
  • For returns, please email fluffy@ecostrong.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.