Frequently Asked Questions
Simple, we’re better and here is why
We don’t use generalist, we use specialist: The
strains of beneficial enzyme producing bacteria that we use are all
specifically selected for their ability to quickly and effectively digest
organics such as urine, feces and vomit.
We are more powerful: Quantitatively, we have yet to
test a competitor’s product that contains a higher bacteria count (CFU) than
ours on a milliliter per millilitre level. The higher bacteria count the more
effective it is.
Where we source from: The bacteria that we use comes
from a USDA food grade facility. This ensures purity and consistency so you can
expect the same results every time.
Our secret Sause: The proprietary bio-surfactant
package that we use aids the bacteria’s performance helping to make its
cleaning ability unmatched.
The beneficial bacteria in every bottle produce enzymes. Enzymes act like scissors when they come into contact with organic material such as urine, feces or vomit. Different enzymes break down different things. They cut the molecular chains into bite size pieces for the bacteria to digest. They convert these organics into H2O (water) and CO2 (carbon dioxide). Almost all stain and odor eliminators work the same way. It is safe and effective way to deal with life's messes.
- General Cleaning Instructions
Shake vigorously before each use. Always test for color fastness by applying in a hidden area.
Surface Cleaning
· Before using, remove as much urine or stain as possible.
· Apply a liberal amount of Eco Strong directly on the area.
· Let stand for 5-10 minutes, then blot with a clean cloth and leave to air dry.
Deep Cleaning
· Mix 9 parts of product with 1 part warm water. This step activates Eco Strong Stain & Odor Eliminator’s deep cleaning power.
· Apply liberally, ensuring that the product penetrates the carpet, underlying pad, and/or cushion.
· Let stand for at least 1-2 hours. Absorb residue out of carpet or cushion using weighted towels.
· Allow to air dry. Stain and odor should be gone. Older stains and odors may need multiple treatments.
PROFESSIONAL STRENGTH: Our all-natural, 100%
biodegradable, pet & people safe formula instantly destroys odors, while
our advanced bio-enzyme blend goes to work permanently removing stains left
behind by our furry family members.
ERASE STAINS FOR GOOD: We love our dogs, cats, all
pets, just not the messes they leave behind. Whether those stains are caused
by, urine, feces or vomit, no need to worry - Eco Strong gets them gone!
INSTANTLY ELIMINATE ODORS: We know making sure your home is always
pleasant for everyone in your family and friends is important. Use Eco Strong
on any and all surfaces of your home, inside or outside, with the total
confidence of knowing that our advanced odor elimination technology is keeping
your home smelling fresh and clean!
VERSATILE: Pet accidents happen in many places; on
carpets, rugs, hardwood, tile floors, furniture, pet beds, and even your clean
laundry! No problem, our enzyme powered
cleaner is tough on stains but gentle on surfaces!
Water, bio-surfactant, enzyme producing bacteria, surfactant, odor counteractant, and essential oil fragrance
We recommend that you keep it out of reach of children and do not ingest it. Wash your hands thoroughly after each use. Keep it out of your eyes and/or open sores. If irritation occurs rinse eyes thoroughly with water for several minutes. If irritation persists, seek medical attention.
No, it is Cruelty Free.
Tile & Grout
Recent or Light Stains & Odors (still wet): Wipe away as
much of the urine or stain as possible with a paper towel. Spray or pour
enough on the floor to cover the area. Leave it for 10 minutes then clean
up any remaining residue with a clean paper towel.
Set in or Deep Stains & Odors: (dried) Wet the
area first with warm water. Spray or pour a liberal amount on the area.
Let stand for 1 to 2 hours then clean up any remaining residue. Repeat the
process if needed.
Recent or Light Stains & Odors: Remove and blot up as
much of the urine or stain as possible with a paper towel. Spray or pour a small amount on the to cover the area. Leave it for 10 minutes then blot up any
remaining residue with a clean paper towel.
Set in or Deep Stains & Odors: Wet the area first with
warm water. Spray or pour it on the area. Let stand for 1
to 2 hours then blot up any remaining residue with a clean paper towel. Repeat
the process if needed.
Litterboxes
Urine and odors can leach into the plastic of litterboxes
over time making them smell even after adding fresh litter. When cleaning
the litterbox, first remove and dispose of the litter. Wet the walls and base
of the box with warm water then spray or wipe it down with our product. Leave
it to air dry then add new litter.
Wood, Linoleum & Laminate Flooring
Note: Do not sure on untreated hard wood flooring.
Recent or Light Stains & Odors: Wipe away as much of the
spot as possible with a paper towel. Spray or pour enough on the floor to
cover the spot. Do not use too much as to cause swelling. Leave it for 10
minutes then clean up any remaining residue with a clean paper towel.
Set in or Deep Stains & Odors: We the area first with
warm water. Spray or pour it on the spot. Do not use too much as to cause
swelling. Let stand for 1 to 2 hours then clean up any remaining residue.
Repeat the process if needed.
Couches & Furniture
Note: Take the covers off the cushions if possible and
follow the laundry pre-wash instructions below. Blot up any visible stain
that may have gotten into the cushions then spray it and let stand for 10
minutes. Blot up any remaining residue on the cushions with a clean paper towel.
If you cannot take the covers off, apply enough to get down
into the cushions where the stains and odors may be. Blot up any
remaining residue after 10 minutes.
Concrete
Sealed Concrete: Wipe away as much of the spot as possible
with a paper towel. Spray or pour enough on the floor to cover the entire
spot. Leave it for 10 minutes then clean up any remaining residue with a
clean paper towel.
Unsealed Concrete: The results may vary on unsealed concrete
because of how porous it is. The stains and odors are absorbed into the
concrete making it more difficult to remove. That said, we have had customers
see success treating unsealed concrete. We the area first with warm water.
Spray or pour a liberal amount on the spot. Let stand for 1 to 2 hours
then clean up any remaining residue. Repeat the process if needed.
Pet Beds
You can spray or pour a light amount on pet bedding and
leave it. It will freshen up pet beds and get rid of any stains caused by
accidents.
Artificial Grass
Pour or spray it down on the artificial grass. You can let
is sit or rinse it away with a hose after 10 minutes or longer.
Laundry Pre-wash:
For regular laundry, use 1/4 to 1/2 cup. For heavily
soiled items or older stains - pre-treat & let stand 5 - 10 minutes before
washing. Always wash in warm, not hot water. DO NOT use bleach.
Leather
We would not recommend using our product on leather. If you
do want to try using it on leather we recommend that you test a small area
hidden first. Check back in 24 hours to make sure the leather isn’t discolored
or dried out before deciding to use it on a visible area.
Drains
Pour 4 to 6 oz. down any smelly drain and run warm water for
5 seconds. Try to avoid using the drain for as long as possible. This will give
it time to break down what every is causing the four odors.
Garbage Cans
Spray a liberal amount along the walls of smelly garbage
cans and let sit.
Remove as much urine as possible. The less urine there is, the less you’ll have to deep clean. If the puddle was made on carpet or furniture, we recommend blotting the area with an absorbent paper towel. This won’t get up all of the urine, but it will leave less of it behind for you to have to treat later. Spray a liberal amount on the spot and let sit for approximately 10 minutes. Blot up any remaining residue. Reapply if needed.
Upon initial contact the malodor
package hold the nasty smell molecules in place preventing them from reaching
your nose. This combined with the light fragrance provide instant relief while the beneficial bacteria work to
digest the urine, vomit or feces that cause the foul odors thus eliminating
them all together.
This will depend on what you are using it for. A 32 oz. sprayer will be more than enough for cleaning the odd pet accident. If you are housebreaking a pet or dealing with pet markings then a 1 gallon jug is a good place to start. Pet daycares and groomers will benefit from the cost savings of 5 gallon pails.
Call, text or email us with your application and we would be happy to give you more advise on your specific challange. Don't forget, shipping is free so you can always order more at no extra cost!
A black light is an excellent way of identifying stains and thus pinpointing where a specific odor might be coming from. Urine will appear as a bright glow. You may still see a faint glow under the black light after the stain has visually disapeared. What you are seeing is not the urine, but the now dormant beneficial bacteria that were used to remove the stain its self. After vacuuming the area the glow will fade away. This bacteria is completely harmless to people and pets.
Orders placed after 2 pm EST take 2 business days to be delivered to you (weekends excluded). We do have next day coverage in some parts of Illinois, Calafornia, Georgia and Penselvania.
We ship to anywhere in the continental USA.
Yes, your 100% satisfaction is important for us. That's why we offer a money back guarantee.
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-day return an order since the day item was received.
- For returns, please email fluffy@ecostrong.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.