Shipping & Returns
Shipping Information
- Orders placed before 2 pm CST ship the same day (excluding weekends and holidays)
- Smaller items ship with USPS while larger orders ship with UPS
- We ship anywhere in the US including Hawaii and Alaska and to Canada
- All EcoStrong products are made and ship from Batavia Illinois
Contiguous United States
- $5 flat rate for shipping on all orders under $39
- Free shipping on orders over $39
- Delivery times vary by location ranging between 2 to 5 business days
Alaska + Hawaii and Canada
- We charge for shipping on all orders to Alaska, Hawaii and Canada
- Note that Canadian orders will be subject to customs and duty charges
Return Information
Standard Orders:
If you ever want to return an item, we’ll take it back, no questions asked for 60 days after you purchased. You will receive a full refund once we receive the product back to us. The cost of return shipping will be at the discretion of EcoStrong depending on the manner of the return. Refunds will be issues via your original means of purchase Example: via credit card of PayPal.
Subscribe & Save:
If you choose to return a product that you have already received through your subscription, you will get a refund less the return shipping cost.
Undeliverable Shipments
An "Undeliverable Shipment" is a shipment that our freight forwarder cannot deliver to the address that you have given us. The shipping charge out bound and return will be deducted from your product refund if your order is undeliverable. There will be no restocking charge.
Please contact us for return requests 1-800-677-0517 or email us at info@ecostrong.com.
